Shipping & Delivery
Clear information about delivery coverage, shipping fees, processing times and order tracking.
1. Delivery Coverage
Standard online delivery is available to addresses within South Africa. International delivery is not included in the standard checkout rate and may only be arranged after written confirmation and a separate courier quotation.
2. Shipping Rates
| Order value | Shipping | Notes |
|---|---|---|
| Below R1,000 | R130 flat rate | Standard South African delivery areas. |
| R1,000 or more | Free shipping | The final paid order value must remain at or above R1,000 after discounts. |
| Outlying or remote areas | Additional charge may apply | Any additional amount must be paid before dispatch. |
Very large or unusually heavy orders may require a separate quotation.
3. Order Processing
- Orders are processed Monday to Friday, 08:00–16:00 South African Standard Time, excluding public holidays.
- Orders placed outside business hours are processed on the next business day.
- Orders are dispatched only after payment has cleared.
- Eligible orders with cleared payment before 11:00 may be included in the same-day courier batch.
- Weekend orders are processed from the following Monday.
4. Estimated Delivery Times
Calculated from dispatch, not order placement.
Some destinations are serviced only on selected days.
5. Dispatch and Tracking
A dispatch confirmation and tracking information will be sent to the email address supplied at checkout. Please allow time for the courier system to update after collection.
If tracking has not updated, the parcel appears delayed, or the status shows delivered but you have not received it, contact us with your order and tracking numbers.
6. Delivery Address Responsibility
Customers must provide a complete and accurate delivery address, recipient name and contact number. Once dispatched, an address change may not be possible and redirection or re-delivery charges may apply.
7. Delays, Failed Delivery and Lost Parcels
UPENDS is not responsible for delays caused by courier operations, severe weather, strikes, public holidays, incorrect addresses, security restrictions or other events outside our reasonable control.
Where a parcel is returned because the address was incorrect, the recipient was unavailable, or delivery was refused, the customer may be required to pay the cost of re-delivery.
Need help with a delivery?
Email [email protected] and include your order number.
Business address: RM 23/F RUBY COMM BLDG, 480 NATHAN ROAD, KL
Customer support: [email protected]